Cancellation - Products

DELIVERY - Refund - Cancellation Policy

DELIVERY - Refund - Cancellation Policy - Products

DELIVERY/ SHIPPING POLICY For Products:


  • We deliver our Products to all Countries and mainly UAE.
  • Shipping will be done by a third-party courier.
  • Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other GCC Countries.
  • UAE Delivery Fees will be a Flat Rate of AED: 10
  • Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
  • Avoid any delivery delay by providing your full address along with your contact details.


Multiple Shipment/ Orders / Bookings


  • The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement
  • We deliver our Products to all Countries and mainly UAE.
  • Shipping will be done by a third-party courier.
  • Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other GCC Countries.
  • UAE Delivery Fees will be a Flat Rate of AED: 10 per item/booking
  • Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
  • Avoid any delivery delay by providing your full address along with your contact details.


Refund Policy


  • Cancillation and Refund will be applicable on following conditions:

  • If the wrong product was sent.
  • If the product was defective.
  • If the product was damaged in shipping.
  • If the product is tampered.

  • Refunds will be done only through the Original Mode of Payment

  • We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.


Cancellation Policy


  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.